Returns & Refund Policy

At PJ's Coffee, we strive for perfection in every roast, but if you are not satisfied with your purchase, we offer returns on non-perishable merchandise and store credit for coffee quality issues. Please note that due to food safety regulations, opened bags of coffee cannot be returned for resale.

Return Process

• 1.
  Contact Support

  Email our customer service team within 14 days of receiving your order with your order number and a brief description of the issue.

• 2.
  Verification

  For quality concerns or damaged items, please include photos of the packaging and product labels to help us expedite your request.

• 3.
  Return Shipment

  If returning non-perishable merchandise like mugs or brewers, pack the items securely and use the prepaid shipping label provided by our team.

• 4.
  Refund Processing

  Once your return is received and inspected, we will issue a refund to your original payment method or provide store credit within 5-7 business days.